At YQAZ Charity, we deeply value the generosity of our donors and supporters. This Refund Policy outlines the conditions under which refunds may be issued for donations or other payments made to YQAZ Charity.

Donations

1. Non-Refundable Donations
   All donations made to YQAZ Charity are generally non-refundable. As a registered charity, we use donations to support our programs and initiatives, which often involve immediate allocation of resources. Once a donation is processed, we may not be able to reverse its use.

2. Exceptional Circumstances
   In exceptional cases, refunds may be issued at the sole discretion of YQAZ Charity, provided the following conditions are met:

   • The refund request is submitted within 7 days of the donation date.
   • The donation was made in error (e.g., duplicate donations or incorrect donation amounts).
   • The funds have not yet been used or allocated.

3. How to Request a Refund
   To request a refund, please contact us at [Insert Contact Email] with the following details:

   • Your full name.
   • The date and amount of the donation.
   • The reason for the refund request.
   • Proof of payment (e.g., receipt or transaction ID).

Refund requests will be reviewed on a case-by-case basis, and we will strive to respond within 7 business days.

Event Registrations and Merchandise

1. Event Registration Fees
   If you have registered for an event organized by YQAZ Charity, refunds for registration fees will be granted under the following conditions:

   • Cancellation is requested at least 14 days prior to the event.
   • The event is canceled or postponed by YQAZ Charity.

2. Merchandise Sales
   Refunds or exchanges for purchased merchandise may be allowed under the following conditions:

   • The item is returned in its original condition within 30 days of purchase.
   • The item was defective or damaged upon receipt.

For event or merchandise-related refunds, please contact us at [Insert Contact Email] with relevant details and proof of purchase.

Processing of Refunds

If a refund is approved:

• The amount will be refunded via the original payment method.
• Processing times may vary depending on your payment provider but are typically completed within 7–10 business days.

Changes to This Policy

YQAZ Charity reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.

Contact Us

If you have questions or need assistance regarding this Refund Policy, please reach out to us:

YQAZ Charity
Email: [email protected]
Phone: +6018 888 8888
Address: MALAYSIA